Refund & Cancellation Policy
Fresh flowers are made to order and can’t be resold, so this policy explains when you can cancel and what Florivid LLC does if something goes wrong.
Cancelling or changing an order
Orders for a future day: message us on WhatsApp at least 24 hours before the delivery day and we refund you in full or move the order to another day.
Same-day and next-day orders: you can cancel for a full refund until we start preparing the bouquet. Message us on WhatsApp as soon as possible and we will confirm whether that is still possible.
Once the bouquet has been prepared or is out for delivery, the order can’t be cancelled. You can still change the card message or delivery address if we have not dispatched it yet.
If something is wrong
If the bouquet arrives damaged, is clearly different from what you ordered, or the flowers are not fresh, send us a photo on WhatsApp within 24 hours of delivery.
We will replace the bouquet at no cost or refund you in full, whichever you prefer.
Small differences from the photo caused by seasonal flowers or like-for-like substitutions, as explained in our Terms of Use, are not a fault.
Late or failed delivery
If we deliver on a later day than you chose because of our mistake, we refund the order in full on request.
If delivery fails because the address or phone number given at checkout was wrong, or the recipient could not be reached after our attempts described in the Delivery Policy, the order is not refundable, but we will try to redeliver once at no extra cost.
How refunds are paid
Refunds go back to the card or wallet you paid with, through Stripe. We issue them within 2 working days of approval; your bank may then take 5–10 working days to show the money in your account.